When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
DOMESTIC: Your order will ship within 1 to 3 business days. Allow up to 7 business days from shipping for delivery unless you have paid for a faster delivery method.
You must contact us within 14 business days from when your order was placed if there is a shipping issue or you did not receive your package. After 14 business days the shipping of that item is closed and will not be reopened.
(2-4 weeks or more) NOTE: These time frames are not guaranteed due to customs.
USPS PRIORITY MAIL INTERNATIONAL
(6-12 business days) NOTE: These time frames are not guaranteed due to customs.
CUSTOMS FEES & GUIDELINES
Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the importation of our products. We do not encounter problems with Customs when shipping to most countries.*
If the package is seized by Customs for any reason and is returned to us, we will issue you a prompt refund, minus the shipping fees, and may send a replacement order at our discretion.
Neurobiologix does not guarantee that any shipment leaving the United States will arrive in a timely manner to any country. If a shipment is not allowed into your country for any reason we are not liable for your package beyond the United States.
LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us and we will direct you as to how to file a claim with the postal service.
You will receive an email with your tracking details when your order has shipped.
SHIPPING ERRORS: Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, although our fulfillment error rate is far below the industry average, mistakes do sometimes happen. For these reasons it is important to open and inspect your items as soon as you receive them. Please notify us within 5 days of receiving your package if there is anything wrong with the order. We cannot honor changes outside of this time frame.
Cold Shipping Charges: To Request Cold Shipping On An Item Other Than Refrigerated Probiotics Please Contact Customer Service at 866.500.5388
Cold pack 1 item .99
Cold pack 2 items $1.99
Cold pack large (3 items or more) $2.99